Many of our customers are from non-EU countries or are VAT registered, and are exempted from UK VAT. For customers from the UK or other EU countries, UK VAT of 15% is ap plied to all purchases. Therefore, in order to simplify our online shopping procedure, we only show the net price of the products on this website.

The Shipping Cost is charged based on the weight of the package, content of the order and method of shipping. In order to provide our customers with the best shipping solution, we choose the most secure and economical method of shipping by using one of our contracted shipping companies - Royal Mail, UPS, TNT and Parcel Force (EMS). The accurate cost can only be calculated at the time of shipping. If you wish to know the shipping cost prior to placing a firm order, you can simply state your request in the field of "Note to Crystal Clover" and you will receive a separate email with full details.

When we successfully complete your order online, you will receive an acknowledgement email. You can then go into the My Order section to see the status of your order. Once your order is shipped, you will receive a confirmation email with the details of shipping.

We use a number of shipping companies for deliveries worldwide and the delivery speed is subject to the destination and method of shipping. Please refer to the following chart for general indication only.


Normally, express delivery is traceable online and much more secure but it does incur higher cost. We cannot be held liable for failure of service caused by the shipping companies.

Please note - Standard Delivery is not a guaranteed service.

All the shipping companies we use require a signature upon delivery. It ensures a more reliable service, especially for overseas customers. Also it enables an online tracking facility provided by the shipping company. Shipping reference numbers are available on request.

For online orders, you can see your order history and order status by logging into your account and going to the "My orders" page. The tracking number is normally emailed to you upon despatch of your order. You can also call or email us to obtain more detailed information.

We use a secure dedicated server for this website with SSL. Your sensitive data is encrypted during transmission and stored securely in an encrypted format.

You can log in to your account and make payment by Credit Card & Debit Card (Visa, Mastercard, Maestro, Solo, Visa Electron). Your card will be debited at the time of despatch of your order.
You can also make payment by Bank Transfer to our account:
HSBC Bank (241 London Road, Mitcham, Surrey CR4 3NH, England)
Sort code: 40-33-09
A/C No. 71395424
SWIFT: MIDLGB2146J
IBAN: GB29MIDL40330971395424

If you are from the UK, we accept payment by UK Sterling Cheque. Please make payable to Crystal Clover Ltd.

Normally we process the online orders within 1 working day. We will contact you in case of any unavailability and possibly discuss a suitable replacement. Our staff will always contact you if there is any query before processing your order.

We do not accept returns for cut fabrics. Normally we only accept returns if the order was processed incorrectly or the item is defective. In special cases, we do accept an exchange - it has to be agreed by Crystal Clover prior to your return of the goods.

Yes, if your order was processed incorrectly or the item you received is defective, we will make a full refund including return postage. If the goods were returned for exchange (subject to prior agreement), we will NOT refund the return postage and in some cases we will charge the postage for sending the replacement.

The refund will be made using the same method as was used to make the payment.

If you forget your password you can send yourself a new password. Go to the logon page, and click on the "Forgot Password?" link.